[Resolved] Eureka Forbes — non-fulfilment of servicing as per amc

rajksen2

from Kolkata, West Bengal

Address:

80, Purbachal Main Road, Flat no. B-4, landmark Purbachal Telephone Exchange, Haltu, Kolkata, West Bengal, 700078

Customer code: [protected]. Service contract is valid from 06.12.2016 to 05.12.2019. Service is due by 05.06.2019. Even after contacting, the half yearly service, which is due, has not been done. They were contacted to replace the water pipe which is leaking. The service man had come on 07.06.2019 and saw the defect and went away without servicing and replacing the leaked pipe, although he promised to come on 8th. June with the item to be replaced. Myself being a sr. citizen is not capable of handling such delay. Please look into it.

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Jul 28, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2019

Eureka Forbes Customer Care's response Dear Raj,

I have asked my team from Kolkata to get in touch with you. They will do the needful as soon as possible. Request your patience meanwhile.

Regards,
Priya

Jun 16, 2019

Updated by rajksen2 Resolved with satisfaction

Verified Support

Jun 21, 2019

Eureka Forbes Customer Care's response Dear Raj,

Basis the feedback from my team, I understand that your concern has been resolved. Thank you for your support. Do let me know if you require any further assistance.

Regards,
Priya