[Resolved]  Eureka Forbes — Non - installation of my dr aquaguard classic order no.[protected]

Address:	Pune, Maharashtra, 411018
Website:	www

1. Mr Piyush Mahajan, a Eureka Forbes rep in Pune (Mah), visited my residence in Pimpri on 15th May 2017 and explained about available Water Purifiers. We chose Dr Aquaguard Classic+. On my asking him about delivery, he said by 6 pm on 16 May 2017, it'd be delivered & installed or latest by 11 am on 17 May. I asked about mode of payment, he said it could also be done online.
2. Taking him on face value, I paid Rs. 9, 490/- online. He never told me that he was going to book the purifier online. All along I was under the impression that I had made payment to Eureka Forbes in Pune and instead of visiting their showroom, I was making payment online and thereby saving lots of time.
3. On 16th May, when I didn't get a call from him, I called him at 7 pm to confirm installation to which he apologized & promised installation by 11 am on 17 May. I said fine.
3. On 17th May, when I didn't get a call from him, I called him to enquire. He said he was on his way to the warehouse and would install by 12 noon. He did not call at 12 noon either. I then called him at 1 pm and he said he was on the job and would do it by 2 pm. He didn't turn up by 2 pm & then I called him at 3 pm. He said it won't be installed today but on 19th May. I was shocked at his irresponsible behavior all along.
4. I then called the Pune Head, Mr. Ajay Bhoola, and apprised him about the facts. He asked me to call Mr Sachin Mahale, the incharge dealing with such issues. I apprised Mr Sachin Mahale about the issue who spoke to Piyush Mahajan keeping me on conference mode. Piyush lied through his teeth by saying he never promised me anything and that he'd told me that delivery was online and the item would be delivered to my residence by 19th May. I called his bluff and brought out the truth before Mr Sachin Mahale, who apologized.
5. CONCLUSION : Dr Aquaguard Classic isn't installed yet.
6. REQUEST :
a) Strongest possible action be initiated
against Mr Piyush Mahajan for this
highly irresponsible behavior.
b) My order be immediately installed or
my money refunded.