Eureka Forbes — Non installation of water purifier

Joshtegh

from Adampur, Punjab

Address:

Jalandhar, Punjab

Dear sir, this is to inform you that i purchased a water purifier from KALRA REFERIGERATION AND ELECTRICALS sanjay gandhi market, Bmc chowk jalandhar. After making complete payment of rs 7999..inspite of repeated tele conv with the dealer to install the produvt on priority he has failed to do it and has only given false assurances.This only gives a very negative approach of your company and an unprofessional working cultire. Please direct the dealer to install the product on top priority as this is causing me mental anguish and iwill be constriained to return the product and recover the cost..This experience would make me think twice before buying your companyy product again..please also do not compel me to approach the consumer court for deficiency in serves..please also refrain such unprofessional dealer from selling your product who are causing so much of damage to your hard earned reputation

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Joshtegh, we are sorry to hear about your experiences and regret the inconvenience caused to you.
We request you to give us another chance to serve you.
Please allow us to have this checked, we will look into this matter and make sure that your Water Purifier is installed at the earliest.
Please provide us with your contact details, our executive will fix an appointment at your convenience and resolve the issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team