Eureka Forbes — Non installation of Water Softener

Eureka Forbes — Non installation of Water Softener

W wilsprakash from Bengaluru, Karnataka

One of your franchise supplied water softener in the Month of January 2021 and the same is remaining uninstalled since then with no service engineer giving proper advice and solution nor the money has been refunded which amounts to Rs. 32000/- PO No. S01639035 Dated 17.01.2020. Kindly give the email id of yours so that i can forward the additional details to process my refund Was this information helpful? No (0) Yes (0)
Eureka Forbes customer support has been notified about the posted complaint.
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wilsprakash

from Bengaluru, Karnataka

Same has not been resolved still. Only they make phone calls and don't commit the date nor number of days it will take to resolve the issue, instead diplomatically answer stating "it will be done on urgent basis", "as soon as possible" and no action has been taken till date

wilsprakash's [Complaint's author] reply, Mar 26, 2021

Despite repeated emails my refund is still not received

wilsprakash's [Complaint's author] reply, Apr 5, 2021

Dear Sir
I have sent at least 17 reminder email to customer care and CEO for refund of my money for wrong product supplied by them. I had paid the money to them in advance before the product being delivered. However for the same money they are making me run pillar to post for which due to be paid by them to me. I am really getting tortured by Eureka Forbes for the legitimate money paid to them for which i have not received any service till date nor any refund despite being agreed by them.