| Address: | KATYAYANI, BL-2, FLAT-3C, 31, ITALGACHA ROAD. KOLKATA -7000 |
During end of Aug'23 your Sales Officer Sri Avijit Saha approached us to replace our existing Dr. Aqua guard RO+UV, citing example that our machine is an old model going to be obsolate soon. At present Company is offering latest model with good cash backon our existing machine. When told that we hv 2yrs AMC running for it he offered to return the AMC amount also.
Based on his statement we agreed to replace our existing machine.
The new machine was fitted on 2 days but can not be registered in our name as the OTP supposed to come in my phone never came. Next day your people came to collect the old one. When we asked them about Delivery Challan, Invoice, payment receipt & booklet for the machine they said will be handed over shortly. However, it is deeply regretted that even after repeated phone calls no document is yet to be received.
It is requested to kindly look into the matter & arrange to supply the Documents early for our future records.
TAPASI ROY
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