Eureka Forbes — Non Refund of cancellation done due to non delivery

Address:

Mumbai City, Maharashtra

I had purchased Aqua Guard RO+UV on 28 Feb 2015 (customer id: [protected], transaction no. 33953 ). I proceeded for cancellation since they could not deliver on time. After multiple interactions with different customer executives for cancellation both on email and telephone, they have not proceeded on this. Neither they are confirming if they have cancelled the product nor giving a reference no. for this grievance. The cancellation was request was sent on [protected]@eurekaforbes.in and to one of the customer service executive's direct email. the cancellation request was done 2-3 weeks back. I have no acknowledgement or confirmation from their end. All i hear is the complaint has been escalated. On top of it i got a call today asking if the product has been delivered. The entire refund has been stuck due to this ridiculous behaviour on their part. I advise the consumers never to go in for eureka forbes product ever. The complaint process is one of the worst I have seen or action to be taken on the complaints. - Deepak [protected] PS I had posted a complaint for non delivery earlier as well in this forum. A service fellow called me up and asks when should he do installation. These people do not also understand the problem posted as well.