[Resolved]  Eureka Forbes — non-repairing / change of electronic display damaged by service technician of eureka forbes

Address:SECTOR-20, ROURKELA, Sundergarh, Odisha, 769005

Initially i am feeling depressed and fully dis-satisfied due to frequent damages made by your service technician and which is not being repaired / changed against last service request made on 29.08.2019 and today.

Total 5 nos of service request has been made w. E. F. 08.08.2019 for repairing of parts every time by your technician.
Initially, i was complained for quarterly maintenance and health-check-up of the machine, however, it was found on every serviced by your technician that some parts has been broken by the same technician so that next visit in my home can be done with an intention which is not known to me & my family. Eventhen, i have raised my complains through service provider call and lodged complains & complains so that proper maintenance and support can be given and the aquaguard can be run with-out any defects.
You can check the communications made by me in your tollfree no. Against call from m/n [protected].

Pls look into the serious consequences and arrange a high level competent technician so that my machine can be re-newed with-out fail and kindly don't send the same technician who don, t have any knowledge about the machine i am using.

Non receipt of confirmation and non-repairing the machine against damages made by your technician can lead to the question to the concerned authority dealing you company and subsequent ministry for the safety issue of my family.

Regards & awaiting for the final service with-out damaging machine parts
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Nov 9, 2019
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Sep 20, 2019
Eureka Forbes Customer Care's response
Dear Debachandra,

I really value your patience and do understand the trouble you've faced. Kindly share your registered contact number/customer ID & I'll have my team connect with you at the earliest to do the needful.

Regards,
Anita
Verified Support
Sep 23, 2019
Eureka Forbes Customer Care's response
Dear Debachandra,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Anita
Verified Support
Sep 27, 2019
Eureka Forbes Customer Care's response
Dear Debachandra,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Anita
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