Eureka Forbes — Non-replacement of the water pipe

Address:Pathanamthitta, Kerala

The water pipe connecting the tap and purifier had been broken and had been shown to the technician(Clint, phn-[protected]). After replacing the candle, I was assured that the pipe is available and will be replaced within 3-4 days.But til date nobody has come for the replacement of the pipe. I have made several calls to their call centres/Service centres. It has been almost 4 months Still the problem is not attended .At the service centre I was asked to contact Mr. Anup(phn-[protected]) to sort out the problem. But Mr. Anup claimed that the service centre at THIRUVELLA is new and that the pipe is not available there.Forget the problem being solved ..I am appalled in the manner in which the calls are being chosen to be ignored...Disgusting.
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Eureka Forbes customer support has been notified about the posted complaint.
Complaint comments 

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Dear Chellappan Nair, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
Please provide us with your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a
long term relationship with you.
Regards,
Eureka Forbes Team
Thanking you for the courtesy to reply. It's been 2 weeks since I reported the problem, which has not been solved til now.
T.K.Chellappan Nair
Sanjay Vilas, East Othera, P.O.Kunnathumkara, Thiruvella, Dt. Pathanamthitta, Kerala-689546
phn-[protected]
It has been almost 10 days, that I had registered a complaint regarding
the leakage from the pipe of my AQUAGUARD. I have also provided my
contact details, as requested by the company's customer service care,
yet nobody has contacted till now nor any action has been taken by the
company to resolve the issue, inspite of repeated reminders. This is a
highly irresponsible and careless attitude from the company's side.

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