[Resolved] Eureka Forbes — not a single service given during contract

KALPANAK

from Mumbai, Maharashtra

Address:	400103
Website:	www.eurekaforbes.com

Sir,
I have taken a one-year contract from eureka forbes on 21/11/2016 to 20/11/2017. They charged me 1880 for this contract. Even after repeated complaints and requests, no one came to visit my place. I only received sms from them for the renewal of service. This is really frustrating to through all this even after paying. I request to to see into this matter and help me.
For your information, i am attaching my contract detail.

Sincerely,
Kalpana

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Jan 19, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 14, 2017

Eureka Forbes Customer Care's response Dear Kalpana,

I'm unable to view the contact details you've attached. Please share your customer ID or registered mobile number so that my team can get in touch with you.

Regards,
Piyush

Dec 15, 2017

Updated by KALPANAK My contact no is [protected], my phone number is registered with customer ID no.

Regards,
Kalpana

Dec 15, 2017

Updated by KALPANAK My customer no is [protected], my contact number is registered with customer ID no.

Regards,
Kalpana

Dec 21, 2017

Updated by KALPANAK Sir,

Even repeated complaints, no one has visited my place till the date. From Eureka Forbes I received sms on 10th of oct that my service request is [protected] and has been allocated to technician Mr RAHUL JAISWAL ([protected]) When I contact him, he refused and said that he will not come.

I request you to look into this matter because such product needs after service and I purchased it as its brand name but it turns out to be really frustrating and painful experience to follow them.

Please help me in resolving this matter... Kalpana