[Resolved] Eureka Forbes — Not attending my complaint (After service issue)

atulpund25

from Nashik, Maharashtra

Address:	Nashik, Maharashtra, 422303
Website:	www.eurekaforbes.com/Product/Water-Purifiers/Aquaguard

Dear Sir/Madam,

My Eureka Forbes Customer ID: [protected]

I have registered complaint through online portal of Eureka Forbes on dated 7.11.2016 at 5.07 pm regarding damage of the tap and the service request number is [protected] also the water purifier is under warranty period but till a date no one has attended the complaint.

We had purchased Dr. Aqugurd Water Purifier for getting pure water, but from last 6 month they are not able to give after service to me. Every time after registering complaint through online portal of Eureka Forbes, I need to mail them still there was no response from their side. I request you kindly look into this mater and resolve the issue as early as possible.
Expected your positive repose.

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Feb 23, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2016

Eureka Forbes Customer Care's response Hi Atul,

I understand your concern. I have made a note of your details and have shared it with my team at Nashik. Be assured they will connect with you soon.

Regards,
Seema

Nov 17, 2016

Updated by atulpund25 Dear mam,
From Last 6 month we are suffering the same problems. you can see the all details and you will get idea what type of service you providing to customers. Expected positive response from your site.

Regards,
Atul

Nov 17, 2016

Updated by atulpund25 Dear mam
i received call from nasik team on 17.11.2016 at 3.22 pm . i had talk with mr. prajapati but he said they are unable to give service up to Friday. madam you see the date of complaint registration date and and today's date and mr. prajapati saying we will sole after Friday. i think they are checking my patience. please look at this matter. expecting positive response from you.

Regards
Atul Pund

Verified Support

Jan 19, 2017

Eureka Forbes Customer Care's response Hi Sumeet,

I understand that your issue has been resolved. Do let me know in case you need any other assistance.

Regards,
Priya

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Comments

sumeet rao

from Hyderabad, Telangana

I made request on toll free no. to install acquaguard water purifier on[protected] but till now not installed. I complain again and again but there is no response.
At time of purchase they promise to install within 24 hours but till now it is not installed.

My request no. 97489689
Complain no. 97502105
Mobile no. [protected]

Eureka Forbes Customer Care's response, Nov 16, 2016

Verified Support

Hi Sumeet,

I have shared your details with my team at Jhunjhuna. They'll get in touch with you soon for further assistance.

Regards,
Anu