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[Resolved]  Eureka Forbes — Not attending the call for registering my address for installation of the product purchased and deficiency of one item

Address:Thiruvananthapuram, Kerala, 695005
Website:Google

1. I am Basheer Ahmad R living in Trivandrum, purchased Aqua sure water purifier (AS-SMART UV) from our army canteen which is in Trivandrum. They told me first to register through toll free number so that your representative come and install it. I tried to contact from different numbers sometimes they didn't attended and sometimes disconnected my call.
2. The other product which I purchased was vacuum cleaner FT STEEL with free demo cd and 13 accessories. But one of the accessory that is UPHOLSTERY CLEANER was not there.
3. You are requested to take necessary action as earliest. My address is mentioned below.

Basheer Ahmad R
RAUNAK
BGRA 204 (A)
Ayoorkonam
Indira Nagar
Peroorkada PO
Trivandrum - 695005
Kerala
email: [protected]@gmail.com
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Mar 30, 2017
Complaint marked as Resolved 
Eureka Forbes customer support has been notified about the posted complaint.
Verified Support
Jan 30, 2017
Eureka Forbes Customer Care's response Dear Ahmad,

I understand your concern. Please send in your registered contact number/customer ID and I will get back to you as soon as possible.

Regards,
Priya
Verified Support
Feb 07, 2017
Eureka Forbes Customer Care's response Dear Ahmad,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
Verified Support
Feb 24, 2017
Eureka Forbes Customer Care's response Dear Ahmad,

I am still awaiting your details. Kindly share the same as this will help me resolve your issue at the earliest.

Regards,
Priya
Verified Support
Feb 27, 2017
Eureka Forbes Customer Care's response Dear Ahmad,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Priya
Complaint comments 
2 Comments

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Comments

Complaint no.= [protected]. Nobody turned up even after 6 days have been lapsed. False message of resolving complaint is sent. Pathetic.

Reply
Eureka Forbes Customer Care's response, Feb 2, 2017
Verified Support
Dear Pramod,

I have made a note of your issue and have forwarded the same to my team at Jaipur. Be assured your concern shall be addressed soon. Appreciate your patience.

Regards,
Priya
Eureka Forbes Customer Care's response, Feb 7, 2017
Verified Support
Dear Pramod,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya
No pf candle sleek replaced but message has come that it has been replaced.what rubbish!!

Reply
Eureka Forbes Customer Care's response, Feb 2, 2017
Verified Support
Dear Sibananda,

Thank you bringing this to my notice. Please share your registered contact number/customer ID and I will have my team get in touch with you at the earliest.

Regards,
Piyush
Eureka Forbes Customer Care's response, Feb 22, 2017
Verified Support
Dear Sibananda,

I am still awaiting your details. Request you to share the same with me as it will help me to resolve your issue at the earliest.

Regards,
Piyush
Eureka Forbes Customer Care's response, Feb 24, 2017
Verified Support
Dear Sibananda,

As I haven't heard back from you, I am unable to address your concern. Do let me know in case of any further assistance.

Regards,
Piyush

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