[Resolved]  Eureka Forbes — Not attending to deficiency in service

Address:	Coimbatore, Tamil Nadu, not known
Website:	www.eurekaforbes.com

I am mrs. C. S. Latha, residing at the address site no.36, thasami park residency singanallur, coimbatore-641005 (Phone no.[protected], mobile no.[protected])
I have entered into annual maitenance contract with the said company.
As per the conditions free service is due every six months. Since it was not carried out by the franchisees of eureka forbes, i have contacted them.
A service person (Technician), attended the work and after he left our place, it was found that the equipment did not work properly and leakage of water was noticed. Again we contacted the service people, the same technician came and attended to the complaint, but again the leak was found persisting. So we contacted the service franchisee, but they did not attend to the work. The complaint was lodged on 23/12/2016. Since the complaint was not attended, we contacted the customer service sell on 26/12/2016. The same day we had to leave coimbatore for some urgent matters, when the service franchisee had tried to contact us without success. So again i have contacted them today on 27th instant. The lady who is attending the calls started blaming us for responding to their calls, which is quite unwanted.
And throughout this day, we have been waiting for some technician to drop in, but that has not happened till this moment of complaining.
When contacted, the franchisee (The lady) again started blaming us and is not in a position to tell us when they would send some technician.
When such services are carried out, it is the bounden duty of the people concerned to make good the defeciencies. But the same is lacking here.
Aithough we are being informed that one mr. Navneeth would be deputed, by the consumer cell, one mr. Charles is attending to the works. Why the descrepancy, we do not know. I doubt some patrs need replacement, but bthe franchisee is reluctant to do it, for monetary considerations.
We as consumers should not be made to sufffer at any cost.
I am waiting for a suitable action in this matter.