| Address: | 400709 | | Website: | www.eurekaforbes.com |
Dear Sir,
I purchased the AQUAGUARD TOTAL ENHANCE UV WP SYSTEM on 25/04/2012 and invoice no: [protected] at Ghansoli, Navi Mumbai. After warranty expiry I purchased the AMC on 20/04/2013 for 3 years from 26/04/2013 to 25/04/2016, Rs. 5910/- contact receipt no.[protected]. And last year I renewed the service contract on 27/01/2016 for 3 years from 26/04/2016 to 25/04/2019, Rs. 4820/- contract receipt no.[protected]. Initially I was getting the service properly when I stayed at Ghansoli. But later I relocated to Koparkhairane, Navi Mumbai and not getting the service properly and also no technician is visiting home for the service even after calling the Eurohelpline repeatedly. And recently I got a message to my phone like that the warranty for Water purifier is getting expired and have renewed it soon. When I contacted the Eurohelpline about it and came to know that all my particulars like Name, Water Purifier machine name and purchase date etc were wrongly entered against my contact no and address details into the system. On 14/06/2017, I requested the Eurohelpline for replacing the candles by providing all the above mentioned correct information and they raised the service request no. [protected] and committed for the service for 48 hrs. My service request has been allocated to Mr. KARAN SINGH PATEL. As the technician not visiting for service I called him on 21/06/2017 and two days later the technician had visited for service and took the photocopy of AMC and he said I will update the AMC into system and come back in two days for changing the candles. But later onwards the technician was not coming for changing the candles. I have also booked complain with the complain no.[protected] on 24/06/2017 and they commit for the service on the same day. I am doing follows up from last 15 days and no one is responding. I mentally harassed by the Aquagaurd service. Also lot of money I have spent on the water because of their negligence. They are booking the complaint again and again but no technician visit till know. I am facing a lot of issue because of that. Please look into this matter and solve the issue
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