Eureka Forbes — not delevering my product

On 2nd of may i had purchased a product online (enhance green ro). They have promised that the product will be delivered within a week but till date I havn't received the product and when i call to customer care executive they are not responding me in a good way.
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear Rachit,

we regret the inconvenience caused to you and would resolve this issue on priority
Please allow us to have this checked, we will look into this matter and help you with the best we can.
Please provide us with your contact details, our executive will get in touch with you and resolve this issue at the earliest.
We will make sure that your machine is delivered to you at the earliest.
We once again are truly sorry for the trouble you had to face.

Regards,
Eureka Forbes Team
Hi Rachit,

We are still awaiting your contact details. Please send us the same as It'll help us trace your issue & resolve it at the earliest.

Regards,
Eureka Forbes Team.
Hi Rachit,

We have received feedback from our service team that your issue has been resolved. Should you need any further assistance on any of our products or services, please feel free to write to us at [protected]@eurekaforbes.com.

Regards,
Eureka Forbes Team.

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