[Resolved]  Eureka Forbes — Not getting service for dr magna ro+uv+

Address:	Ghaziabad, Uttar Pradesh, 201014
Website:	www.eurekaforbes.com

This is reg our purchase of dr. Aquaguard magna ro + uv in jan 2016.
While buying the product we insisted on one time payment method, but ur executive emphasised on buying through amc in 8 quarterly installments for some lucrative servicing offers. Order number: [protected]

But, to our dismay today after a whole year of installation none o[censored]r executives had visited us even once for servicing. Rather last to last week we faced some issue with the motor of the machine and then we raised a service request. Ur visiting executive informed us there was no service record of the machine in the designated service center and hence we received no service in last one year.

We provided him all the relevant docs and requested him to generate the same but even after three weeks of request it is still lying unattended.

We have not received any services from eureka forbes for the machine while it was promised that machine will be serviced on regular intervals and filters will be replaced by company after 1 year.

We have made numerous calls to mr. Praveen kumar who had initially installed the machine. And have raised the service requests twice on ur helpline. Also, we have requested in person to ur visiting executive.

We are highly disappointed with ur customer service and the lethargic behaviour o[censored]r employees. This is our last request with aquaguard to look into it n resolve the grievance or else we will have to stop the payment of remg 4 cheques. All the relevant docs n amc contract is attached herewith.

I have already put complaints multiple times via multiple channels (Phone, email and website) and since i am not getting the service so consider this as my formal and official notice that if problem is resolved within 3 days i will put the remaining 4 cheques under stop payment and would suit you to consumer forum to recover the already paid amount. I need my money back or get the services.
Service request numbers:
98309776 dated 24 jan
[protected] dated 1 feb
[protected] dated 19 feb
[protected]
Tried multiple times via phones for which request number not provided