[Resolved]  Eureka Forbes — Not getting service for the machine damaged by their service person

Address:

Mumbai City, Maharashtra, 410209

My water purifier showd service indicator 15/07/2016. Immediately i sent request to the company for the same. After continuous follow up the service person came after 10-12 days at 8.00 pm. I observed that he was unable to change the filters. He had opened the whole machine and was not able to assemble it. Thereafter he called his senior and both of them did something and asked me for rs. 3800/- which i paid and got the receipt for the same. When i tuned on the filter it again showed service indicator. I was shocked. I again requested for service and again after continuous follow up, the service person came and did something. When i turn on the purifier, it started leaking from all the sides. I did not understand from where the water is coming our. I again called the service person, again he did something. Every time he charges some money from us. Again the purifier is having the same problem. Since last 8 days i have contacted the company through email and phone calls but nobody responded. I am very unhappy. The water purifier costs rs. 23000/-. I have to buy filtered water daily for which i am paying rs. 60/- per day since 15/07/2016. How i could get the compensation?