[Resolved] Eureka Forbes — not installation of machine for last 5 days after buying.

Subhashree Das Chakraborty

from Kolkata, West Bengal

Address:

Nadia, West Bengal, 741235

Sir on 13th march i have brought a water purifier but till date it has not been installed. So i think the company is incompetent of providing service to their customer. So i would like to return my product as i is of no use. Even i made call to your executive but i got no response from them. I am extremely annoyed with this harassment. The product is for use but not for show by keeping the packet in front of everyone.

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Apr 18, 2018

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

Eureka Forbes Customer Care's response Dear Subhashree,

I do understand your concern. Please share your registered contact number or customer ID here. I'll definitely have my team get in touch with you soon to complete the installation of your product.

Regards,
Piyush

Jul 12, 2018

Updated by Subhashree Das Chakraborty thanks

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Comments

sjoy das

from Kolkata, West Bengal

Amount for three years AMC already paid .As per agreement your serviceman not coming in February month 2018 . Under these circumstances you are requested to solve this problem. Same things occur before .

From
Sanjoy Das
24/1/1, fakir Chand Ghose Lane, Howrah-711104
ph no- [protected]

Eureka Forbes Customer Care's response, Mar 23, 2018

Verified Support

Dear Sanjoy,

I've escalated your concern to my team in Howrah. Be assured, they'll get in touch with you soon to service your product.

Regards,
Anita

Eureka Forbes Customer Care's response, Mar 29, 2018

Verified Support

Dear Sanjoy,

I understand that my team has resolved your issue. Do get back in case you need any further assistance. Thank you for your cooperation.

Regards,
Anita

raunakmehta37

from Bengaluru, Karnataka

During July, 2017 I shifted to Mumbai at Dombivali East. I have purchased a water purifier from a sales man. His name was Dev Patil. He installed the machine and promised to hand over bills and warranty card later. Till now I didn't receive bill and warranty card and also machine gets un-operational every month.

Eureka Forbes Customer Care's response, Mar 23, 2018

Verified Support

Dear Raunak,

Please share your registered contact number or customer ID here. I’ll have my team connect with you as soon as possible to look into your concern and address the same.

Regards,
Anita