Eureka Forbes — Not provided Candle and 2nd Service

Address:

Mumbai City, Maharashtra

We (Customer ID [protected]) have purchased AG Classic (Water Filter Cum Purifier) through your sales person Indresh(Mobile No. [protected]). We have negotiated with him for 1.5 year warranty and replacement of Candle (Invoice attached for your reference). We have received the same through your Invoice No.[protected]. Till date, only once water purifier have been serviced. We have not received 2nd service as per schedule. The person from private service provider have come to service, however, we have refused him as the same was chargeable and have informed us need to replace as Candle and demanded money to replace the same. We have informed as per agreed with your sales person, candle need to replaced free of cost. Our request was gone unheard. Then we have approached your sales person Indresh with request look into the matter on above issue. More than a month passed, we have not received call from your office. We have observed that smell and taste of water have been changed as candle was not serviced and replaced in time. We have made various complaint to Eureka Forbes. All are in vain We request you to look into the matter and resolve the matter at the earliest. Nainesh Shah