[Resolved] Eureka Forbes — Not Received Adjustment of AMV Value on Aquaguard Exchange Offer | |||||
We originally had a Eureka Forbes model INOVA and a 3 years AMC done for it (enclosed docs) effective 11.03.15 to 10.03.18, however meanwhile we exchanged the INOVA model with HD MAGNA RO+UV in June 2016. The salesperson Biswajit Deb assured us that the remaining period of the existing AMC will be revalued for the new model and aligned to the new model. For this, he took the original copy of the AMC paper, however even after 7 months, we have not received the revised AMC papers. To note here is : The original model was purchased in my mother's name Sadhana Banerjee, and the new model in exchange offer was purchased in my name Mahua Banerjee. Hence Biswajit told us that since a name change is needed, it will take some time. However it is too long a wait. Biswajit's contact is not reachable anymore, and I had called to the office number he provided, but they did not take any action to it. REQUEST YOUR HELP ASAP AS THE 1 YEAR FREE AMC COVER FOR THE NEW MODEL WILL EXPIRE SOON. Regards, Mahua Banerjee Pls help asap. Was this information helpful? | |||||
Feb 16, 2017 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Jan 16, 2017 Eureka Forbes Customer Care's response Dear Mahua, This shouldn't have happened. Be assured my concerned team shall connect with you soon to address your concern. Regards, Piyush | |||||
 2 Comments | |||||
Comments
Had purchased an AquaGuard about a little over a year ago.
At the time, the sales person mentioned to us that the AMC for 3 years would be transferred onto the new AquaGuard and our Warranty would stand extended for the residual period remaining in the AMC.
I am calling and messaging these irresponsible and crooked a#### at Eureka Forbes since Feb-2016 but to no avail.
Eureka Forbes deserves a slap in the face and everywhere else for such cavalier, careless and irresponsible attitude and I have promised myself never ever to buy any Eureka Forbes product again.
Customer Code: [protected]
At the time, the sales person mentioned to us that the AMC for 3 years would be transferred onto the new AquaGuard and our Warranty would stand extended for the residual period remaining in the AMC.
I am calling and messaging these irresponsible and crooked a#### at Eureka Forbes since Feb-2016 but to no avail.
Eureka Forbes deserves a slap in the face and everywhere else for such cavalier, careless and irresponsible attitude and I have promised myself never ever to buy any Eureka Forbes product again.
Customer Code: [protected]
Eureka Forbes Customer Care's response, Jan 25, 2017
Verified Support
Dear Tulsi,
I have made a note of your issue and have shared the same with my team at Bandra. They shall connect with you at the earliest to address your concern.
Regards,
Piyush
I have made a note of your issue and have shared the same with my team at Bandra. They shall connect with you at the earliest to address your concern.
Regards,
Piyush
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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complaint no [protected] dated 17/12/2016 attended but not rectified till now, No response from service personnel even though repeated reminders given.
I have made a note of your issue. My team shall surely connect with you at the earliest to address your concern.
Regards,
Priya
As per the feedback received from my team, I understand that your issue has been resolved.
Regards,
Priya