Eureka Forbes — Not received assured gifts after paying for 2 years by online for my water purifier

I paid AMC to my Water purifier for two years by online payment but I have not received the assured gifts so far, already as a part of new AMC eureka forbes people came and replaced the candles on 19-6-22, but I have not received, I spoke with customer care people several times and also I raised my complaint by sending mails several times but no response hence I expect to receive my assured gift as early as possible.
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