[Resolved] Eureka Forbes — not refunding the extra money I paid for aquaguard

pandeyrahul9

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

18th july i purchased aquaguard magna and was asked to pay money (18390.00) through credit card before the product came to me. Since i bought there one more product samw week they told me this is a discounted price when the product was delivered the invoice came was less (16990) then what i payed. I have called and messaged the sales guy about the same and he told that this will be taken care and money will be send back to my account. Its been more then a month now but nothing has come back. Now the sales guy is also not responding and the number given to me by him is also not being picked. I am now frustrated and losing hope.

Please help and suggest me.

Rahul

Was this information helpful?

No (0)

Yes (0)

Sep 24, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2017

Eureka Forbes Customer Care's response Dear Rahul,

Please send in your registered contact number/customer ID here & I'll have my team connect with you soon for further assistance.

Regards,
Priya

Aug 22, 2017

Updated by pandeyrahul9 No update from you or your team. This is the worst company I have seen who is so irresponsible and have no values. Company which just wants to cheat and get money out from customer.
Never gonna buy any thing from EurekaForbs and will inform people about you. I wish I could have bought other product.

Verified Support

Aug 23, 2017

Eureka Forbes Customer Care's response Dear Rahul,

As I haven't received your details, your complaint has been closed from our end. Do contact us in case of any query.

Regards,
Priya

Aug 23, 2017

Updated by pandeyrahul9 This was my reply on 9th

pandeyrahul9 on Aug 9, 2017

Thanks for getting back to me.

The problem is they did not even register my ID. All I have is Order number [protected]. They put my name wrong even though I gave the correct name as Rahul Pandey but they booked order under the name Rahul Sanday.
You can reach me out at [protected].

Best,
Rahul

Aug 30, 2017

Updated by pandeyrahul9 I have given all the information still no update.

Sep 01, 2017

Updated by pandeyrahul9 Any update ???

Sep 05, 2017

Updated by pandeyrahul9 No update from your side again?? Who shall I call or contact to get this fix?