[Resolved]  Eureka Forbes — not replacing faulty minerals cartridge [mle replacement]

Address:

Ranga Reddy, Andhra Pradesh, 500019

Hi Team,

I have raised a request regarding water leaking problem on 26-April-2019 request number # [protected]
Technician came and fixed the problem but from next day again water started leaking from purifier body.
I called the same technician stating that the issue is not fixed but even after multiple follow-up he did not come.
I called customer care again on 25-May-2019 to report this issue and this time again new ticket created - request number # [protected]
Technician came again and tried to fix the problem but then he made the things worst.
After multiple failed attempt he said the problem is with Minerals Cartridge [MLE] and it is not possible to get the replacement.
When I told him that every year I am renewing AMC then how can he say it is not possible to replace.
Finally he said it will take 20 days to get new Minerals Cartridge.
He removed the existing Cartridge and made a direct connection so that the purifier will run. Please see attached image for more detail.

I followed-up with him after 20 days and said it will take 5 more days. When I called him again after 5 days, now he is not picking my phone itself.

It's again a very unprofessional behavior by Eureka Forbes. If the AMC renewal is pending they will call you day and night to renew the AMC and once AMC is renewed they are least bothered to provide customer service.

Thanks,
Amit
Customer id - [protected]