[Resolved] Eureka Forbes — Not Responding to the Complaint call

Air Force School Avadi

from Puducherry, Puducherry

Address:

Chennai, Tamil Nadu

Air Force School Avadi, Chennai 600055 have purchased two Aqua Guard industrial water purifier capacity 600 ltr/hr model AG-600 from Eureka Forbes on 10 Sep 2010 and 31 March 2014. Both the machines are under AMC vide contract receipt no:CP[protected] on 21 Aug 14. The service contract validity is from the period 21 Aug 14 to 28 Aug 15. Both machines are unserviceable with effect from 14 Oct 14. Due to this school is not in a position to supply drinking water to the students. Instead of repeated complaints lodged through telephone to Eureka Forbes, no action has been taken by them. It is requested that action to be initiated to make serviceable both the machine at the earliest and necessary action may be taken against Eureka Forbes, Chennai. Contact Person - JWO D Nayak Contact No : [protected]

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Aug 14, 2020

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

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Eureka Forbes Customer Care

from New Delhi, Delhi

Verified Support

Dear Air Force School Avadi, we are sorry to hear about your experience and regret the inconvenience caused to you.
We request you and give us another chance to serve you with the best we have.
We have made a note of your contact details, our executive will get in touch with you and resolve your issue at the earliest.
We will try our level best to not disappoint you with our services and look forward to a long term relationship with you.
Regards,
Eureka Forbes Team