[Resolved]  Eureka Forbes — not responding to the complaint regarding service of your vacuum cleaner in spite of giving complaint in customer care twice

Address:

Chennai, Tamil Nadu

The dust bag in our tendy nano model of eureka forbes vacuum cleaner damaged while using the vacuum cleaner, the vacuum cleaner is within the warranty period. We called the customer care of eureka forbes. They said they have registered the complaint and will attend within 48 hours, the complaint no was [protected] on 15/12/2017. No service persons came within 48 hours, and even after waiting for 1 week. We called again on 23/12/2017 the call center person said the previous complaint was closed but he does not know the reason and said he will register a new complaint and gave us a new complaint no [protected] and asked us to wait for 48 hours. We waited for more than a week and no service person came to rectify the problem. We called again on 29/12/2017 the call center person said they have closed the complaint and he has no idea also he asked us buy the dust bag on our own from a shop near a place ponnamalle. On top of everything they are saying they will not provide service for trendy nano model vacuum cleaner and they will provide service for only higher edge models which they never said us while buying this model.
Eureka forbes people are very nice when they are selling something and when it comes to service point of view of the products they show their cheapest real face.
The customer service no is not a toll free one and for every call - each minute we are losing rs 1.50 paise.
We have lost more than rs 100 for calling the customer care without any remedy. Though the product is within the warranty period there is no service and replacement of spare parts. Very very ashamed of buying such cheap products from cheap brands.