[Resolved] Eureka Forbes — Officials not available for product installation | |||||
I have been requesting for installation of my new RO+UV Eureka Forbes Enhance water purifier since 2nd November 2016. I have been following it up each and every day. But whenever I contact them, they have the same response that I would be approached by the technician shortly. It's an expensive water purifier and I have no intentions to keep it if I am unable to use it. I even contacted their complaint cell, but they didn't express any concern and couldn't provide me with any help regarding my issue. This is very depressing and unsatisfying. Everyday I am spending 15-20 minutes explaining them the problem but in vain. I would like to send them a strong response and take any action possible to make them understand off their wrong doing. Was this information helpful? | |||||
Dec 14, 2016 Complaint marked as Resolved Eureka Forbes customer support has been notified about the posted complaint. Verified Support Nov 10, 2016 Eureka Forbes Customer Care's response Allow me to get this checked for you, Samikshan. Please share your customer ID/complaint no. and I assure you to get this resolved at the earliest.Regards, Seema Verified Support Nov 13, 2016 Eureka Forbes Customer Care's response Hi Samikshan, We are still awaiting your contact details. Request you to share the same as it will help us resolve your issue soon. Regards, Seema | |||||
 2 Comments | |||||
Comments
My R.O. is under A.M.C. of two year, SERVICE TECHNICIAN is not resolving the issues DUE TO A.M.C. DATE IS ON 31ST DECEMBER, he informs that problem cannot be resolves till 31st december. WHAT IS BENIFITS OF A.M.C., IF THIS WILL BE SERVICE?
Reply
We were approached by Mr. Pratik Singhania, Marketing Manager of Eureka Forbes in June 2016.
Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.
Contact Details:
1) Pratik Singhania, Marketing Manager: pratik.[protected]@eurekaforbes.com ([protected])
2) Shashank Sinha, AVP Marketing: [protected]@eurekaforbes.co.in ([protected])
3) Marzin R. Shroff, CEO Sales & Marketing:: [protected]@eurekaforbes.co.in
4) Teresa Dsouza, Secretary to CEO: teresa.[protected]@eurekaforbes.co.in
[protected]
Despite the completion of the project as per the exact requirements communicated to us time and again and well within the timelines Mr. Pratik Singhania refuses to pay us the promised fees of INR 50, 000/-
Even our legal actions are being taken casually and are being intentionally ignored and answered casually to harress us further and stretch the matter.
Cheapest people and company that I have seen in my life.
Marketing Manager cheats,
AVP send half informed, sarcastic, arrogant and unprofessional mails on being sent a detailed mail,
CEO is happy hiding in his office enjoying being the leader of a team that cheats and deceives people. As long as the company pays him a fat salary he will happily close his eyes to all kinds of inefficiencies his people exhibit. So much for his LEADERSHIP
If it helps mail or call these (num given above) and tell them how inefficient this stupid company is with idiots like them.
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