[Resolved]  Eureka Forbes — Order cancellation and refund was not done

Address:	Mumbai City, Maharashtra, 400013
Website:	www.eurekaforbes.com

I have ordered the “Dr. Aquaguard Magna NXT HD RO+UV” product through online on 2nd April 2017, but the product was not delivered in time. After product delivery, I have called so my times to installation person and sales executive to install but they were very irresponsible. As Irritated of calling sales representative and installation people to install, finally decided to cancel the order. I have cancelled this order on 10th April 2017(My cancellation reference no: #10588) and taken another product from the local market. Subsequently I called customer care on 11th April 2017 and informed about the cancellation and they said, refund will take 7 days after receipt of product. But till date no reverse pickup is done and even several follow-ups made over mail and phone. sometimes the call is disconnecting automatically. Now I require my money back…..

This company is not giving any value to customers.

Kindly provide me the solution / next level escalation to resolve this issue.