[Resolved] Eureka Forbes — PATHETIC CUSTOMER SERVICE!... ( Complaint # [protected])

SHUBHANGI POKHARKAR

from Pune, Maharashtra

Address:

Pune, Maharashtra, 411061

I have raised a complaint on Wedenesday (5th July) that the water purifier is not working and its an urgent request to send the technician. The customer care person said the complaint is lodged, however i dint received any complaint number to which i again called the customer care representative and then the complaint was registered, I received the message on Monday (10th July) stating they have assigned a technician named Mr Nilesh Kurane ( Mobile-[protected]) this person promised to come on same day however, today its 12th July and still he dint turned up, I tried calling him on the above number but he simply cuts the phone.

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Aug 26, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2017

Eureka Forbes Customer Care's response Dear Shubhangi,

I have shared your concern with my team at Pune. They will connect with you soon to fix the issue in your product.

Regards,
Shiraz

Verified Support

Jul 13, 2017

Eureka Forbes Customer Care's response Dear Shubhangi,

I have received a feedback from my team that your issue has been resolved. You may get back to me in case of any doubts.

Regards,
Shiraz

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Comments

Shamik Bhattacharya

from Chennai, Tamil Nadu

For last 1 month I have raised atleast 10 compaints and each time they dont have comlaint number. Till today none came to home. Whole fmily suffering. Every 1-2 months this is giving problem... how to contact zonal chiefs as its HORRIBLE SERVICE..

SHUBHANGI POKHARKAR

from Pune, Maharashtra

Thanks team the issue is resolved. Mr Nilesh Kurane did visited the same day and resolved the issue very efficiently.