[Resolved]  Eureka Forbes — Pathetic service from service centre 78886077

Address:

Mumbai City, Maharashtra

Complaint registered for leaking and broken filter in our Aquaguard on 1st Nov 2014. Your call centre confirmed that this will be handled maximum by 3rd Nov which was a Monday. On Monday when i spoke to Pardeshi enterprises at Orlem Malad which is the nearest service centre, they informed that they do not have the filter and will order it & service and fix it on 4th Nov at 11.30am. I waited all day and the same was not taken care of. I called Sunil at the service centre 7 times and your call centre 4 times & nothing was done. On 5th Nov Santosh called to say he could come the same day but i asked him to come on 6th Nov which is today at 11.30 max since i had to be at work post that. I waited since 11.30 and the person landed up at my place at 1pm after 2 calls to the service centre and 1 call to thecall centre. After reaching here the person tells me that the new bowl that he has brought along to replace is broken. I am absolutely appalled at the manner in which a reputed name like Aquaguard works. It is pathetic and not acceptable . If not resolved today before 4 i will take up this matter with the consumer forum.