[Resolved]  Eureka Forbes — Pathetic Service Levels- With Respect to AMC

Address:	Bangalore, Karnataka, 560085
Website:	www.eurekaforbes.com

Dear Team,

I have been using the Water purifier model I-Nova for since 11 years and last year on 05.06.2016 i had asked for the service for the same and during the service period your team have informed the 2 year AMC and collected money with contract Receipt no :[protected].

As per the AMC in a year 2 free services to be done and the consumables to be replaced as per the agreement, till today only one service is done and when we contact the team for service your team just commits to come for the same but no one turns up for the service. heights of non-professional behavior is i had requested for service and have been waiting for your service team next day i get a message stating my door is locked during the visit of your representative..

Had lot of confidence in your company but post this experience i feel that you guys just want to make money by selling the AMC and in actual not interested in providing the quality service to customers.

Finally i have decided to take up the issue with consumer court and before doing the same like to discuss the same with you guys, today i have called your call center at [protected] at 10.31am and explained the same and requested to provide the service/complain request no for which the executive have said the same will be sent via sms which i have not yet received.

As i have made agreement for 2 years and as per the agreement service is not provided would request you to extend the service coverage period and to provide the service as per the agreement failing which i will not be having any other option other than knocking the doors of Law.

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Regards,

Dinesh Kumar T
Bangalore
[protected]
[protected]