Eureka Forbes — Pathetic Service Response- I will Never Buy Any Product in future from Eureka Forbes

Address:

Eureka Forbes

I bought a RO from Eureka Forbes. My 2nd AMC was due and accordingly I lodged service request on customer care call on 27 Feb, 2021. Till date no technician arrived despite there continuous assurance of sending technician in next 24 hours. From last 4 days I am continuously calling to customer care and getting same reply that we have taken your complaint on serious basis and will send technician within 24 hours. Later, when I again called then I was informed that the technician has come and repaired my RO which is totally a lie and no one arrived. This situation was explained to the customer agent and requested to take action against such technician who did not arrived for service but reported that he has provided the service. This is nothing but a scam. I think I am not alone who got scammed like this. Again, I provided my all details about the RO malfunctioning. Again, they assured me of sending technician within 24 hours.

Fed up with these replies, I decided to talk to the Sr Executive but despite my several request no sr officials available on call neither they call backed despite their assurance.

I am totally shocked by this response by the company and don’t know what to do now!! Feeling deceived!! Now, I have decided to put my grievance on this platform for warning of future buyers. So that they don’t buy any product from this company. I am certainly not buying anything. Further, I am waiting for final response from the company and later will decide to raise the grievance at competent platform if I was not provided any service!!