Eureka Forbes — Pathetic Service & Support by Shree Samarth Enterprises, Chembur for my Aquaguard RO

Address:

Mumbai City, Maharashtra

I had purchased the eureka Aquagaurd RO model in Pune in April 2010, where I received very prompt and good service for the appliance. Since then, I have moved to Mumbai in December 2010 and the service and support contract was newly created with Shree Samarth Enterprises, Chembur. For the first 2+ years, their engineers did visit my residence for servicing as per the contract terms. But for the last 8 - 9 months, the appliance is having a problem, wherein the tank in the Aquagaurd stops filling after a certain point, thus rendering the Aquagaurd un-usable. I have been raising regular complaints with them for getting the issue fixed. But to my disappointment even after 3 visits (only after repeated calls and requests by me) from their engineers/technicians, the issue still persists. On the 4th visit, there was a change in direction of the root cause analysis, and the technician mentioned that the filter is choked and needs to be cleaned. But again, as was the case for the last 8 - 9 months, NO ONE returned to fix the issue. I even tried talking to some senior Mr. Deepak Ghag, but o no avail. Additionally, the attitude shown by the personnel answering my service request calls was that of an burdened obligation of service my request. I had also pointed out the same to Mr. Deepak Ghag, who gave me an assurance that it will be addressed. But this has not been resolved as yet. So now I have called up the Eureka Customer Helpline last week on 14th April, 2013 and raised the following complaints, which are yet to be actioned on: 1. Complaint # 75898170 – raised on 14th April, 2014 2. Complaint #[protected] raised on 23rd April, 2014 For this entire period the Aquagaurd appliance has been rendered useless piece of junk sitting as a showpiece.