Eureka Forbes — PCB issue not addressed

Address:Bangalore, Karnataka

I bought a new Aquaguard on 3rd of May 2014. The representative who came to my house to mount it on the wall, told me that there is an issue with the PCB. And said he would return back with a new one. He returned back after a week and tried replacing it but the PCB he had brought was a wrong one. Since then I have been raising service requests on the eureka forbes poratal, i have been calling the customer care. the only result that i am getting is pure fraustation not water. It's really a sad thing. The way they advertise and they way they treat their customers are completely different. I wish not to go for any product fro eureka forbes in future. Service Requests raised through portal - 077E364676, 78B1B64138, A[protected] Service Requests raised through customer care call[protected] I am from marathalli, bangalore Regards, Swayam
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Eureka Forbes customer support has been notified about the posted complaint.
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Dear swayam_rath, we are sorry to hear about your experience and regret the inconvenience caused to you.

Please allow us to have this checked, we will look into this matter and help you with the best we can.

We request you to give us another chance to serve you.

We have made a note of your concern details, our executive will get in touch with you at the earliest and resolve this issue on priority.

We deeply value your relationship with Eureka Forbes and wish to provide you with the best solution to resolve your issues.

Regards,

Eureka Forbes Team
Thanks! The issue got addressed.

Regards,
Swayam

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