Eureka Forbes — Poor product quality & service | |||
We purchased two aqua guard crystal plus UV water purifiers last month. After arrival of product, the technician took 15 days to come for installation. In one of the purifier, due to improper installation water is continuously leaking from the external filter. We lodged complaints more than 4-5 times, however till date no one has visited to rectify the problem. After 10 days the second purifier stopped working & the technician told us that the electronic circuit board is faulty & need to be replaced. After 8 days also it is not replaced. Every time when we call, they are telling that the spare circuit board is not available. We don't understand, if they don't have sufficient spare parts for servicing, why they are selling the product. We have purchased this water purifier to get safe and clean drinking water (specially in rainy season). However, we are suffering due to pathetic service & non-profession approach from Eureka Forbes. We will never recommend anyone to buy any product from Eureka Forbes. Was this information helpful? | |||
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Eureka Forbes customer support has been notified about the posted complaint. | |||
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10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Hyderabad, Andhra Pradesh, India - 500028
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