Eureka Forbes — Poor service AMC of Eureka Forbes

Address:	New Delhi, Delhi, 1100025
Website:	www.eurekaforbes.com

Dear Team,

What is wrong with your services?

I am completely fed up on your customer service behavior.

I expect a revert; it is evident that you guys are no capable enough to keep upto your promises by the no. of negative feedbacks you have in all consumer websites.

Inefficient staffs in all level.

Service Request/Complaint Nos.
[protected]
[protected]
[protected]
[protected]
Follow up 1, your request number is 95764592

Thanks,
Shiladitya
-- Original Message --
From: "shiladitya dey"[protected]@***.com
To: [protected]@eurekaforbes.com
Subject: Re: Customer ID : [protected]
Dear Concern,
The level of customer grievance that your organisation offers is intolerable.
Still you guys are clueless on how to cater the issue. And whoever calls me, only says "I will
look into this." and the concern is you that guys are so indecent to arrange a follow-up.
I am not aware how can a company of your reputation can be so deaf in case of feedbacks.
Please check your third party service centers that are easily bringing down your name or at
least my trust.
Thanks,
Shiladitya
On Wed, 15 Jun 2016 18:13:13 +0530 "ccmum" wrote
Dear Customer, Greetings from Eureka Forbes !Weacknowledge the receipt of your mail. Basis
your request, we have created a Follow up 1, your request number is 95764592.The technician
will visit your premises as soon as possibleWarm Regards, Customer CareCall Us at:-
39883333www.eurekaforbes.comFrom: [protected]@***.com
[mailto:[protected]@***.com]
Sent: Wednesday, June 15, 2016 5:51 PM
To: [protected]@eurekaforbes.com
Subject: Customer ID : [protected]
Dear Concern,
Awaiting for a reply.
Did not expect such pathetic service.
Thanks,
Shiladitya
On Tue, 14 Jun 2016 13:10:53 +0530 "shiladitya dey" wrote
Dear Team,
In reference to my below mail I have not received any communications from your side.
It is quite unclear whether your core team and service technicians have any sync.
I have been messaged twice about technician visits whether no one has appeared for the work
order or had the decency to call and confirm the service issue.
Great going Eureka forbes team...! This is what you mean by after sales service and AMC.
Thanks,
Shiladitya
On Fri, 10 Jun 2016 17:05:48 +0530 "ccmum" wrote
Dear Customer, Greetings from Eureka Forbes ! We acknowledge the receipt of your mail. Basis
your request, we have registered your complaint, your complaint no. is[protected]The
technician will visit your premises within 2 working days
Warm Regards,
Customer Care
Call Us at:[protected]www.eurekaforbes.comFrom: [protected]@***.com
[mailto:[protected]@***.com]
Sent: Friday, June 10, 2016 4:29 PM
To: [protected]@eurekaforbes.com
Subject: Customer ID : [protected]
Dear Concern,
This is to bring into your notice that I am using your product, Aquasure Smart Water Purifier
[protected]
for a long time.
On 05/06/2014, a technician visited my place for a requested service. After closure, the
person spoke about rather insisted to get an AMC done. On his words and foreseeing the benefits I paid
Rs.2, 600/- and registered the AMC (Contract Receipt No.[protected].
The technician confirmed that there are two mandatory services and reqd. replacements in one
year and simply vanished after the payment.
I never received a call/SMS from Eureka Forbes nor the "promising technician" and also did not
receive any Euro smile membership card during the AMC tenure of two years what the Service person committed. My case was completely forgotten by your Co. Eureka Forbes.
Now within the last few days I am receiving SMSes for renewal of my AMC for which it struck on
my mind on the above AMC. Surprisingly, I was remembered by Eureka Forbes when payment has to be taken from me after two years.
I also called your service centre to at least accommodate two services as the AMC is just over by 5 days but the person-Govind repeatedly spoke about paid services and payments. He was not able to register the complaint as well.
This is what I will be expecting... (i)free service in the AMC I have paid for but never availed OR
(ii) a free extension for some time.
Looking for a positive and early reply.
Shiladitya Dey
[protected]