[Resolved] Eureka Forbes — Poor service and irresponsible

shamjith kunikkakath

from Pune, Maharashtra

Address:

680596

I bought Aqua guard water purifier superb ro +uv+uf...Customer id [protected] in September...Now it's just 4 months...There is leaking from bottom of purifier..In fact big leak...I informed customer care and filed a complaint ... no:[protected] on 19/12/2016...Now it's 8 days...No response at all...I used to call customer care daily from 19 the onwards...They will say it will b rectified by that day evening...But just promises...No use at all... Totally disappointed with ur service and response...Either u return my money or get it repaired today...Fed up with ur response...Totally irritated...I think Kent is far superior in service...I am using Kent in my company...So much satisfied with their service...Just bought this waste product from Aqua guard for a change...Now I am paying for it heavily...So plzzz customerss...plzZZ DON'T buy anything from Aquaguard...Try anything else..Y to waste ur money and time

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Jan 29, 2017

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Dec 27, 2016

Eureka Forbes Customer Care's response Dear Shamjith,

I understand your disappointment and have forwarded your issue to my team at Thrissur. They will get in touch with you soon to address your concern.

Regards,
Priya

Verified Support

Dec 29, 2016

Eureka Forbes Customer Care's response Dear Shamjith,

I understand that your concern has been addressed. Do let me know for any further assistance.

Regards,
Priya