[Resolved] Eureka Forbes — poor service and lack of respect

nazeeba zarin

from Delhi, Delhi

Address:

560084

I have a water filter from Eureka Forbes and have an AMC. I renewed my AMC on 13 August 2019 and have called their customer care more than 10 times to follow up for mandatory service. Though they have promised to send someone to look after my case, no one has turned up yet.

Before the AMC expired I got so many reminders and calls from Eureka Forbes reminding me to renew it. Now the service technician allotted to me is not answering my calls and the customer care executives keep apologizing and promising to send someone. I have even threatened to go legal and they are not bothered.

Very unprofessional and lack of respect for customers.

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Oct 9, 2019

Complaint marked as Resolved

Eureka Forbes customer support has been notified about the posted complaint.

Verified Support

Aug 24, 2019

Eureka Forbes Customer Care's response Dear Nazeeba,

I completely understand your concern. Please share your registered contact number or customer ID here so that my team can connect with you at the earliest to look into this.

Regards,
Shiraz

Verified Support

Aug 27, 2019

Eureka Forbes Customer Care's response Dear Nazeeba,

I am still awaiting the requested details. Kindly provide the same so that I can have my team get in touch with you to address your concern.

Regards,
Shiraz

Verified Support

Aug 29, 2019

Eureka Forbes Customer Care's response Dear Nazeeba,

As I haven't received your details, your complaint has been closed from my end. Do get back in case of any further query. Thank you and have a great day!

Regards,
Shiraz