| Address: | Mumbai City, Maharashtra, 400078 |
This is regarding my complaint no [protected] raised on 30 Nov 2016. The water purifier's cap has been broken . Technician ASLAM PAtel, came and checked the part and said he will check the part in office and get back to me . I called him twice or thrice then he came after 2 weeks and said that the part is not fit in my iNova machine again he will check so he took existing cap of my machine which was broken and tell me that he will come next week and replace the part .
I did not get any call from him so I called him he said now that request is assigned to other technician his no is [protected] and he is having cap he will come and replace . I called the technician on [protected] no. and he said part is with him, He will come and replace it . I waited for hime for 2-3 days but neither he came nor he called me . I called him, he is purposly not picking my call.
I again called on Eurohelpline and they said they will escalate the complaint and when I asked them to give me the no of supervisor they gave me two no. Mr Kadan's no and some other no [protected] and ask me to call after 11 AM . I am trying both the no. but noone is picking the call.
It's is more than a month my machine is totall dead and we are using boiled water everyday. I dont know the why company is not taking the complaint seriously. There is no response .
Need quick help on this.
My Customer id is :[protected] Was this information helpful? | 
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