[Resolved]  Eureka Forbes — poor service of eureka forbes (infinity aquaguard)

Website:

www.eurekaforbes.com

Customer code: [protected]
Customer name: Amul Sakure (Nagpur, Maharashtra)
Customer contact no.: [protected]
Subject: To inform you our inconvenience about your service.
This is to inform you about our suffering due to your improper service. We are a Eureka Forbes customer having your model INFINITY purchased on 19.12.2011.
We were continuously taking your service for candle change and servicing (cleaning). Last we extended our warranty (AMC 3yrs) on 01.06.2015 and paid 4470 rupees amount for the same which included 3 times candle change and 3 times servicing in 3yrs (01.06.2015 to 31.05.18). As per this scheme we were expecting 3 times candle change where as the candle is been changed only one time till date and in the name of candle change the serviceman took out the candle, cleaned it and fix it again.
The next time service men visited us in the month of May 2017 it was a candle change due and he gave the reason that candle is not available now and said “whenever Eureka Forbes company will provide us candle then he will be changing it.” And the next he visited on 13.11.2017 for servicing. So this shows that company was not able to provide any candle for 5 months or else somewhere the service men are cheating the company and not providing customers the service.
Today we are using an expired candle in our Aquaguard even though we have paid the full amount beforehand. As our Aquaguard is in warranty and due to this expired candle if any of our family member or any person consuming this water and it effects on the persons health hence the company is responsible to whatever happens.
This is to intimate you if you are giving servicing work contract to any company. The company is cheating your customers by fooling them. Either you need to take action or else we will have to take action by reporting consumer court for sufferance and cheating.