Eureka Forbes — Poor service regarding vacuum cleaner

Address:	Kolkata, West Bengal, 700018
Website:	www.eurekaforbes.com

Dear Sir/ma'm,
I, Md.Giasuddin Bhuiya, member of the Halder Para Jame Masjid/Mosque ( S-123 Halder Para Jame Masjid, Kolkata-700018) would like to lodge a complaint against the poor service from the Eureka Forbes branch in Bhawanipore, Kolkata. We had purchased a vacuum cleaner( UV-450) from your company in 2014 and it functioned well. But around April 2015, it broke down and since then we contacted your customer care service for almost ten to fifteen times in the duration of five months and then we were sent a person named Sanjiv Ghosh of the Bhawanipore branch in kolkata. He informed us that the motor wasn't in working condition anymore and a new motor had to be bought so we ordered a new motor to him personally and we said whatever the price would be required we would pay for the motor. He didn't arrive and we tried contacting him on his personal phone number but of no vain. In almost 25 days our holy month of Ramadan is going to arrive and our mosque is getting untidy and this has become a real problem.
Please look into our matter considerably and try to find a solution really soon.