[Resolved]  Eureka Forbes — power cable

Address:

Bangalore, Karnataka

Dear Sir, My self Kaushal staying in Bangalore (Karnataka) I am using your company product Euro clean vacuum cleaner from some months recently last month I got a problem with Electric power cable Its automatically getting winded . my complain no is Complain no [protected](registered through mobile) I called customer care 4 to 5 times & 3 weeks they make me fool saying complain is registered & technician will visit shortly after so many efforts at last one of the customer care executive Sandeep connect me to technician with mobile no [protected] & after calling him 2 to 3 times he visited on sat & he told we have to change power cable assembly & he need to check whether it comes under warranty or not I told customer care executive told me to come under warranty then he told he need to check & he will update me next day once office open & that day date was 10-5-15 again Monday I called he said tomorrow & till date that tomorrow not came . I need u ask one question why you people sell your products if you can’t give service properly. we are not asking you anything free & its shame for the company & the senior people if they don’t know what is happening or our customers are happy or not. Why so big company like eureka Forbes does not have some SOPs or system to handle customers request or to know whether complain has been rectified or not. after At last trying everything I am writing you to get some help or support expecting you will take some action to solve my problem. Rgds Kaushal