[Resolved]  Eureka Forbes — pre filter candle was not changed as per amc

I hold ro water purifier gwpdanano00000 with amc [protected] valid till 23rd june 2018. I purchased this through online and it indicated that
For ro based purifier "replacement of consumables per year" as follows;

One pre filter candle,
Sediment filter, pre
Carbon, post carbon &
Membrane.

First service for this amc was done on 24th june 2017. Service person changed only 4filters except "pre filter candle", when checked he told me that it will be charged extra as it is fitted outside the machine. How come, it is a part of machine and it came along when purchased. Also in amc it is written all 5 filters including "pre filter candle" will be changed.

I have written this complaint to [protected]@eurekaforbes.com on 3rd july 2017 and no response from them till date.

Service doesn't match with annual maintenance contract for which we have paid money.

Company should replace "one pre filter candle" per year as written in amc

Regards,
E. Saravanakumar