[Resolved] Eureka Forbes — Product Covered Under Warranty is not being supported

szvirajs

Mar 30, 2022

Address:

C-608 Royanl Entra Da Bhumkar Wasti, Opposite Golden Care Hospital, Bhumkar Chowk, Opposite Golden Care Hospital, Bhumkar Chowk

1) I purchased the Aquagaurd - Advance Active copper water purifier from retailer on[protected]. Bill copy attached here which clearly mentions 1 year warranty.
2) Initially Service Team team denied responsibility for installation justifying area is not covered under their territory.
3) On[protected], observed a water leakage problem from filter. We logged a complaint with Eureka Forbes, no. is [protected] for the same.
Service person called & informed us that all services will be chargeable as machine is not under Warranty. However they never queried for Registered mobile number. We were surprised to know that even after showing Original bill copy also, Service provider denied warranty for the machine. As the retailer has not updated the backend end warranty details to Eureka Forbes they can not provide me services.
4) As the situation was critical with 2 months baby in my house I requested him to to help me with advance AMC purchase and get the purifier back to work. Provider confirmed that other than filter everything would be covered under warranty. However, next day engineer says PCB will not be covered under 1 yr. Warranty and you need to buy 2 year warranty for the same which was another surprise and contradictory statement from previous commitment.
5) On sharing RMN number which is different from the number used to file complaint they confirmed that system is under warranty and everything other than filter would be covered however Service team is trying to enforce the AMC against the filter cost which is purely for commercial benefit and not addressing the solution.
6) On Tuesday morning Engineer replaced the filter and identified the PCB is faulty due to water leakage.
6) Its being more than a week that still PCB is awaited and for drinking and cooking water I have to be dependent on other water resources.

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Apr 14, 2022

Complaint marked as Resolved

Hi Team, Till now there is not action from Eureka Forbes team. They have closed the Consumer complaint without my consent. I need refund for all the money that have spent over last 20 days to get Drinking Water from Outside. I need replacement of the machine as I cannot spent more money on my drinking water.

Eureka Forbes customer support has been notified about the posted complaint.

Apr 11, 2022

Updated by szvirajs 1) It seems Eureka Forbes team is trying to do fraud us with justification that PCB is unavailable. Its being more than 20 days we are waiting for PCB.

2) Its being more than 20 days, PCB is waited. I am not sure if PCB has dependencies due to WAR between Russia and Ukraine.

3) If PCB is not available I need replacement of the existing appliances and a refund for all the money that have spent over last two weeks to get Water from Out Side.

3) Eureka Forbes support team is not trustworthy as Engineer tried to sale additional AMC with statement, " for PCB replacement you need to purchase AMC for two years" which is contradictory from his reporting who agreed that other than filter everything wil be covered under AMC Support:.