Eureka Forbes — Product Not delivered even after 2 weeks of making payment online

Address:

Udaipur, Rajasthan

I had ordered Acquaguard Reviva Order on Eureka Forbes website on 21st July 2015. I had made the payment online through my credit card. My customer id is [protected] with Eureka Forbes. When I made the purchase I was promised that it will be delivered and installed with in 1 week of making payment. Ever since I ordered am trying to follow up regarding with my order through email and phone but not for once did I got any proper response. Everytime I speak I was assured that I will get a call back with concerned team but that never happened. Twice I was being misinformed that product has got dispatched but that was never the case. I spoken to so many individuals in their customer support team but not for once my purchase order status was properly given to me. I have spent so much money and time in calling their customer care and corporate office number but all my efforts failed in vain After getting frustrated with their officials and customer support team today I have finally written to them requesting a full refund on my purchase as now I cant wait any longer for product to get delivered. I would request to pls help me getting refund on a urgent basis and take suitable action against company for causing me so much pain and inconvenience in last 2 weeks.