Eureka Forbes — Product not working - Water purifier

Address:

605602

It is to bring to your notice that Deepasree(Residing in US of Indian Origin) purchased an Aquaguard Magna RO+ UV+ UF Controller for my parents(registered mobile number: 9600xxxxx61) before 1 year. The purchase was made from a sales person Mr. Rajesh(Chennai), who was sent from Eurekaforbes in response to my interest shown online. He has given so many compliments for the product by giving fake promises. But now within a year the tap has been broken and the water is not getting filled into the tank. The service person told me that this is a failure product for which we dont have any spare parts we can use only duplicate parts and this product is not good. I dont want to continue with this product. I need a good model in eurekha or my amount back. People believe sales executive and the company reputation to buy a product. But only for getting bonus amount people sell failure models. My parents are trying to contact customer support for past 15 days and there is no proper response from them. I purchased a product and it is creating a metal harassment for my parents