[Resolved]  Eureka Forbes — Purchased water purifier is not working

Address:	Dhanbad, Jharkhand, 826001
Website:	WWW.EUREKAFORBES.COM

I have purchased a water filter for rs 16616/-from eureka forbes i. E. Doctor magna ro+uv+hd on 27.05.15 vide order cum receipt no[protected], which is installed by the co salesman with one year warrantee period, during these period we have booked complain one or two times to repair, but after completion of warrantee period we have once again paid an amount of rs 9310/- being the service contract amount for two years (Valid from 25.07.16 to 24.07.18 vide contract receipt no 10 and bill no 26514638 on 25.07.2016 through cheque payment with assurance that during these period the maintenance for any damage product will be borne by the co. Although the co has been replaced two or three times few non functioning product of the machine but the machine still not functioning properly. We have registered complain to the co but the local company's engineer refuse to come due to non availability of damaged product presently they have. We once again registered the complain in co customer care though sms the latest complain no is [protected] but still no body visited in our home that is why we are filling cheated. We and our families are compelled to drink supply water instead of filtered water where we have already invested rs 25000/- or above. Please resolve at your end if possible,