Eureka Forbes — Ref complaint number: [protected]

selvakumarane

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600057

Dear sir,

Good afternoon,

Ref complaint number: [protected]

Water parameters,

Tds - < 350 ppm
Color – yellow
Required flow rate – 15 lph

As we requested, one of your technicians came in our home on 02/07/2017 & he has checked the tds & inlet color. As per his recommendation, we have installed the machine on the same day & there is no color removal in the outlet water quality. I had complained on last week to eureka forbes, one your service engineer visited at our home after he checked the inlet water quality he said that, as per inlet water quality the machine is not suitable. The machine has changed & ro machine only suitable & installed machine is not remove the color

He said i shall inform the same to head office, they will revert but still now there no any action plan from your side. Kindly may i know what is the solution for subject.

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Eureka Forbes customer support has been notified about the posted complaint.

Jul 14, 2017

Updated by selvakumarane With Reference to above compliant the sales person details i have mentioned below

MR. Giri
[protected]

Jul 14, 2017

Updated by selvakumarane As we requested, one of your technicians came in our home on 02/07/2017 & he has checked the TDS & inlet color. As per his recommendation, we have installed the machine on the same day & there is no color removal in the outlet water quality. I had complained on last week to eureka Forbes, one your service engineer visited at our home after he checked the inlet water quality he said that, as per inlet water quality the machine is not suitable. The machine has to be changed & RO machine only suitable & installed machine is not remove the Color