Eureka Forbes — Refund Amount not crediting - CM[protected]

I have booked for water purifier demo on March 31st and the sales person visited my house for demo on 1sr April. He mentioned to pay 1000 rs advance and promised if we don't confirm the order the Amount will be credited back within 7 days.

We are trying to get back the Amount but the sales person not responding back and the customer care is not giving proper solution. Every time they are creating new complaint. I have already registered complaints. But there is no proper response.
Will I get the amount back or this is one type of theft.
Kindly look into this issue and take necessary steps to revert back my money.