[Resolved]  Eureka Forbes — refund money for bad product & experience (30 days money back guarantee)

Address:

Flat No 101, Bilad Dynasty Apartment, Outer Ring Road, Kengeri Satellite Town, Bangalore, Karnataka, 560060

Product Purchased : Aquaguard Fusion (Hot/Ambient & Cold) water purifier ordered on 6th July 2019 & Installed on 9th July 2019

Invoice No[protected]
Sales Order No[protected]

Following was my experience on the product & service.

- Product is defective - Scratches on panel, Hot water tap is bent, Cold water tap is getting stuck with tap which might break, Back grill screw is missing.

- Pathetic Installation - Installation was not like your service (Guy turned the heater coil on without water in it ! generating smoke & burning smell which was noticed & alerted by me. Anything could have happened)

- No feedback acknowledgment - Even on these complaints installation person collected my feedback on a form without any acknowledgement of issues. Asked me to continue to use the product.

- Customer Support Complaint - When called up support I had to introduce the product to your service person by describing every detail & he kept on keeping my call on hold which increased frustration as I was asked asked to repeat things again & again.

- Escalation - Tried to escalate the issue through your portal (Anu Kotian or Vinath Hegde's email id is not provided), Support case number is termed invalid when tried to escalate it (Support No provided to me is [protected])

With all the above experience with your premium product, I make a humble request to you to please refund my hard earned money & take back your product which is 6 hours old.

Thanks,
Swaminath Haridas