[Resolved]  Eureka Forbes — Refund My Money

Address:

Pune, Maharashtra

I booked Aquagaurd Enhance water purifier from one of Eureka Forbes sales man (Shivraj Gavli. Mob:[protected]) dated on Sep 28, 2013 in Pune (Receipt No:[protected]. When I booked purifier the price was RS. 15490 only. As per the deal I booked purifier and given the postdated (Oct 12, 2013) check of RS. 15490 to him. Before booking I asked to him I want delivery and installation dated on Oct 13, 2013 only and not before and after and he committed to me he will deliver and install on time anyhow. On Oct 12 he called me and asked for RS. 500 more. When I denied to give him more money he told me I can’t provide a product to you then I replied cancel my order and don’t withdrawal money from my account and I put the phone. After some time he called me again and said don’t worry sir I’ll provide the product to you tomorrow in same price then I said It’s okay for me. On Oct 13, 2013 I wait for him whole day he didn't call me then I called him and asked about product then he said I can’t provide you product today then I replied him if you are not able provide product then cancel my order and he said okay and I closed the matter. On Oct 15, 2013 I noticed RS. 15490 withdrawal from my account dated on Oct 11, 2013 in favors of Eureka Forbes Ltd before my authorized date(i.e. Oct 12, 2013). When I asked to Pune office about my money withdrawal they said we will discuss the matter with sales man and will callback you. I wait for 2 days, No one called me then I called to sales man and asked how did you withdraw money from my account if my order is cancelled? Then he replied we will cancel your order and you will receive your money with in 15 days. Now, it's more than 40 day's gone and still not received my money. whenever I'm calling him he is saying give us 2 day's time we will give you your money.This is happening since last 2 weeks. Eureka Forbes is a cheating company. Please refund my money as soon as possible otherwise I will file complaint in consumer court against you.