Eureka Forbes — Refund pending for more than 3 months for Dr aquaguard RO

This is in reference to the refund on cancellation of Water purifier - DR AG NRICH RO-N2 (Order ID: S[protected] purchased offline on 21st March 2020 with advance payment of Rs 17, 990.00.

Due to lockdown, product could not be delivered in the stipulated time. Hence on 03rd July 2020, a cancellation request for the water purifier was raised by me through email. On the same day, cancellation was accepted by the Company and I was communicated with a cancelation request no.-[protected].

However it's been more than 3 months since the acceptance of cancellation request by the Company, however I am still struggling to get the refund amount of Rs 17, 999.00.

I have contacted Customer care of the Company several times through help-line number and email, since the cancellation request was raised by me. However every time I have got the same response that due to COVID times, services are being delayed however my request is put on priority and I will receive a callback from the concerned department soon.

But till today I have not received any call from the concerned department and my refund is pending for more than 3 months.

This was my first experience with the Eureka Forbes and I am quite dissatisfied with the consumer services of the Company. I am looking forward for a quick refund of payment.